Welcome to Wayfair! We’re excited to have you shop with us. Before you start filling your cart, here are the terms and conditions that establish the rules of the road. We tried to keep it as readable as possible – no lawyer jargon here! Just clear terms so we know where we stand. Sound good? Let’s dive in!
To purchase our goodies, just browse to your heart’s content and click “Add to Cart” on anything you’d like to buy. After reviewing your cart and logging into your account or providing your info as a guest, click “Proceed to Checkout” to place your order.
We’ll send you an order confirmation with the details shortly after. If any item is unavailable or we can’t authorize your payment method, we’ll let you know. If we mess up your order, just reach out to our customer service all-stars for help.
By submitting your order, you agree to pay the prices displayed plus any applicable sales tax and shipping costs. You also consent to get order confirmations, shipping updates, and other notifications electronically.
We accept most major credit cards, PayPal, gift cards, and Wayfair credit financing. Just enter your payment info at checkout.
If your payment fails, we may re-attempt authorization. If we’re still unable to process your order, we’ll cancel it and notify you. You authorize us to charge your payment method as needed to complete your purchases.
All prices and discounts are clearly shown on each product page and during checkout. If we screwed up the price or it differs from your order confirmation, let us know. In cases of error, we’ll cancel your order and refund you.
Some prices may change day-to-day, but will be final at order checkout. We try to avoid raising prices after you place an order, but if unforeseen increases occur, we may request additional payment.
Shipping & Delivery
Your order confirmation will include shipping cost and estimated delivery timeframe. For oversized items, delivery timeframe may be longer.
We’ll text/email shipping updates, but feel free to check your account anytime. We ship most items 1-2 business days after you order. Occasionally delays happen, but we’ll keep you posted.
We deliver to all 50 states plus military addresses. For deliveries requiring signature, someone must be present to accept delivery. If you’re not home, the carrier may hold it or redeliver later.
Risk of loss transfers to you upon delivery. Please inspect orders promptly and let us know if anything seems off. We want you happy with your goodies!
Returns & Refunds
Not thrilled with an item? No worries! You can return most new/unused purchases within 30 days of delivery for a full refund. We’ll even cover return shipping costs.
To start a return, log into your account, find the order, and click “Return Items”. Select the item(s) you’d like to send back and print the pre-paid return label. Box it up, affix the label, and ship it out.
Once we receive the return, we’ll inspect it and process your refund within 2-3 business days – back to the original payment method. Sorry, no returns or refunds are allowed after 30 days except for defective/damaged items covered by the manufacturer’s warranty.
Want to cancel before it ships? Just login to your account, find the order and hit “Cancel Items”. As long as it hasn’t shipped yet, you can cancel with no penalty.
For customized or printed items, cancellations must be submitted within 1 hour of placing the order since production starts immediately. All other orders can be canceled any time before shipment.
All sales are final on clearance, outlet, or other discounted items. Sorry, no returns or refunds are allowed on these sale goodies unless defective or damaged.
Product Availability & Pricing Errors
While we work hard to provide accurate info, sometimes errors pop up. Prices or availability shown on the site may change due to an error, restocking issue, item selling out, or other causes.
We reserve the right to cancel any orders containing pricing errors, even after you receive an order confirmation. In these cases, we’ll promptly refund you for any charged amounts.
We try to display product images, descriptions, and specs as accurately as possible. However, they’re for illustration only and may differ slightly from the actual product. Not all items come with accessories shown.
Features like item color, size, texture, etc. may also vary somewhat from images. We do our best to minimize such discrepancies, but they are not grounds for returns/refunds unless the item is grossly misrepresented. Let us know if you have any issues.
Promotions & Coupons
We love offering site-wide promotions and coupon codes to save you money! Promo details are on banner ads, product pages, in emails, etc. They can’t be combined or used on certain categories and brands as specified in promo terms. Void where prohibited.
You must enter valid promo codes at checkout to redeem savings. Sorry, no retroactive adjustments for promos added after you check out. Promo codes are non-transferrable, single use only.
We reserve the right to modify, cancel, or temporarily suspend promos at any time – all without notice. Sorry, no rain checks. Promo prices and discounts will not extend beyond the specified promotional period.
Our Right to Refuse Service
We reserve the right to refuse orders or service at our sole discretion for any reason. This includes orders placed by users with a history of questionable transactions, returns/refund abuse, or who have breached these terms. Not cool.
Your Account With Us
If you setup an account on our site, you agree to provide accurate info and update it if anything changes. Don’t share your password with others and notify us promptly of any unauthorized account access.
You’re responsible for all orders, returns, and account activity when logged into your account. Want to close your account? Just shoot us an email. We may also close inactive accounts and revoke benefits/privileges at our reasonable discretion.
Copyright & Trademarks
Our website content, products, brands, logos, videos, written materials, images, graphics, and other intellectual property are owned by Wayfair or its licensors. Do not copy, distribute, modify or make derivative works of any our materials without our prior written consent.
Any content you upload like reviews, photos, videos, Q&As, etc. grants us a non-exclusive, worldwide, royalty-free license to use it. We may modify, distribute, publicly display, etc. user content without contacting you. Don’t upload anything you don’t want shared!
You own and are responsible for your user content. Don’t upload anything illegal, offensive, infringing on others’ rights, etc. We can remove user content at our discretion without notice. Play nice!
Third Party Content
Through our site, you may encounter content provided by third parties. We can’t control or guarantee accuracy/completeness of third party content. To report issues with third party content, contact the source directly.
Links to Other Sites
For your convenience, our site may contain third party links. If you click these links, you’ll leave our site. We don’t control external sites or their availability, content, policies, etc.
We don’t endorse, verify, or take responsibility for external sites. Please review their privacy/security policies and terms & conditions. Use third party sites at your own risk.
While we aim for 5-star service, we make no warranties of non-infringement, title, merchantability, fitness for purpose, etc. regarding products/services on our site. Use at your own discretion.
Our liability to you is limited to, at most, the total fees you paid to us. We are not liable for indirect, special, consequential, or other damages under any circumstances. Some states may not allow these limitations, so some exclusions may not apply.
Using our site or purchasing items may expose you to claims against which we will not defend or indemnify you. You agree to defend and indemnify us against any 3rd party claims, damages, liabilities, and costs arising from your use of our site or any breach of these terms.
These terms are governed by Massachusetts law without regard to conflict-of-law principles. Any disputes related to these terms or your use of our site must be handled exclusively in MA state or federal courts, and you consent to venue and jurisdiction there.
We may modify these terms at any time, so check back periodically. If a revision meaningfully reduces your rights, we’ll post a notice. Revisions only apply on a going-forward basis. By using our site after changes are posted, you consent.
If you have any questions or concerns about these terms, feel free to reach out to our support team! We’re always happy to help ensure you have the best possible shopping experience with us.
Thanks for shopping with Wayfair. We can’t wait to help you create a home you’ll love!